Strategic Client Company Google Reviews & Social Media Interaction Platform
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The shopping habits of customers around the world have changed to include the almost instinctive pre reviewing of products before any purchase decision has been made.
Are Now In The Forefront Of Every Search!
AUDIO VISUAL EQUIPMENT
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Having positive Google reviews for some consumers will simply mean they will call you instead of your competitor. The BestBusinessReviews platform makes it easy for you to build your positive reviews fast while also getting customer feedback.
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And All Customer Service Volume Businesses Should Be Systematically Collecting Them – Including Yours !
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This is where the feedback process begins, it all starts with whoever is interfacing with the client [this will mean that this very process of capturing client feedback is communicated to all relevant staff members] – after successful service completion the following steps are followed. The Client’s Mobile Phone Details [& Email Address] Are Entered Into The Portal and it is at this juncture that they are given a chance to say just how they feel about the service they have received from the organisation.
Whatever happens after this is a function of the type of feedback that is given but whatever the case, with the clients SMS number [and email address] having been entered into the database – followup opportunities exist for the company should they wish to incorporate this form of outbound direct digital marketing into their business strategies.
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Customer Delivers Feedback Via Mobile Phone
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Mobile Phone Based Customer Feedback
Here from the convenience of their mobile device the customer can walk through the feedback form in order to let the business know just exactly how they feel about the service that they received. In the first instance they are asked if they would give a referral and then we provide a drop down menu of the level of service received … Excellent / Fair / Poor … Are the default choices we will program into the system. From hereon They can actually leave detailed written feedback – in some cases the client may wish to vent off steam and to really give criticism to the business – in this case it is unlikely that they will provide a Five Star feedback to the company !
Therefore in this case if a bad star rating is given then all of those details will be sent to the company, it should be said that the feedback is always sent to the company – however in the case that the Google Star Rating are low – these are not delivered to your business Google profile. In this scenario – the company will be sent all of the information with the given option of following up directly with the disgruntled customer.
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Having Five Star Reviews …
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The reality is that more and more people are reading reviews online. In fact 70% of people look at an online review the same as a personal reference !! .
… from your customers ONLINE is now crucial !! When someone takes the time to go online to post something about your business, it’s usually because something made them mad. Very seldom do customers take that same time to post positive review.
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AUDIO VISUAL EQUIPMENT
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3011 Berkshire Circle
Knoxville, TN 37902
admin@audiovisualequipment.com
865-576-4820